Wednesday, November 27, 2013

All's Well that Ends Well in the Little RV

Sunday afternoon with the failed repairs looming over us the three of us packed up and headed back to Junction City.  We got a spot in the camping lot with electricity. The service guys always make sure you have 2/3 tank of fresh water when you leave the shop and we had just left there on Saturday morning so we should have had more than enough water for the night. Unfortunately, during the night we ran out of water in our fresh water tank. There would be no showers.  Rob went down to turn the water pump off after he discovered we were out of water and the water pump light went off.  If you remember, Saturday the light would not go off no matter what we did.     

The plan was to be at the service office door at 8 am, and we were with coffee in hand.  We explained the situation and we were told to sit tight until they could arrange to get the the service tech over to the dump station.  They wanted to try to dump the tanks to see what the problem was.  

Exterior Control Panel
45 minutes or so later we were assembled at the dump station, sewer hose hooked up and the tech pushed the gray valve button and it worked like a champ.  

He kept asking us questions and pushing the button to open and close it.  We explained how the water pump light wouldn't go off and he kept saying, "I don't know what to tell you.  It's working fine." 
   The two switches on the right are the new electric switches and directly to the right is the existing pull for the third tank
Our service consultant, John was standing back watching this whole thing play out and finally told the tech to look at the water pump light which was also going on and off but we were in direct sunlight and couldn't see it.  

The tech mumbled something about being told to wire the switches into the water pump switch and walked away in the general direction of the shop.  We were sent off to "enjoy the day" while the Little RV was moved to the shop.  Now what?  

We ended up at the local camping store where we blew and hour and $60.  While we were in the store John called and asked us to come back to the shop to meet the boss.  I had been asking to talk to him for days and finally it was going to happen.  It was about 10:30 am.  

We sat down in Tim's office and talked through what had been happening during this visit and several other prior visits.  We talked about the poor service, lack of clean up after service, finding broken glass and copper wire bits on the floor where they can be stepped on and imbed in feet that have no feeling.  We talked about people breaking things and trying to hide it by slapping it back together in a very sloppy way.  

In the end Tim is going to try to get DRV to pay for more of the valve replacement and the shop is going to pony up more as well.  The did not charge us for the service we received but there may be a balance after all of the negotiations are complete.   At least we feel that someone listened to us with empathy and is trying to help in some small way.  
Our pretty campsite

The valves are now wired correctly and we are back in Olympia in the lot we rented for the remainder of the year.  We dumped the tanks and it worked flawlessly.  Perhaps now we can get on with our lives?  You'll be the first to know if we continue to have problems.  

Snuggled into our roomy space for the rest of the year.




Thanksgiving is tomorrow! 

Rob and I (and Grant) wish you a very Happy Thanksgiving.

7 comments:

  1. Glad everything is working. Funny how it started working all on its own. I have had stuff do that, too. Now, you will have to wonder if it will fail again, since nothing was "fixed".

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    1. Dizzy,
      I was worried that something had wiggled loose while we were traveling but would work again when we arrived... and it did. My heart sunk. Glad our service adviser was so sharp eyed and was the connection between the water pump light and the valve switch.
      Happy Thanksgiving!
      Juley

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  2. Oh I do hope that everything works right this time and for as long as you own the rig! Hopefully by having someone in your corner, DRV will finally realize that they owe you more than just lip service after all you have been though.

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    1. Sue,
      Thanks for your comment. Support is such a comforting commodity, isn't it? We are hopeful that our valve troubles are behind us.
      Juley

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  3. All anyone has to do is read your blog and they will see what a horrendous ordeal you have had with constant repairs. So glad you finally got to talk to someone who is willing to try to help. Good luck and happy Thanksgiving!

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    1. Donna,
      I did feel really good to have someone just sit and listen to us and what we've been through. Hopefully this is resolved and we can enjoy our next trip without mechanical problems. Hope you had a great Thanksgiving!
      Juley

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  4. So glad your issues are behind you. Hope your turkey was moist, your yams sweet and your belt uncomfortably tight.

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